Any damage or errors must be reported within 24 hours of receipt of parcel.

Returns or exchanges are accepted within 14 days of receipt. Please notify us of your decision within 48 hours. Returns are not accepted on personalized items or special request boxes unless they are faulty. Carriage charges are non-refundable.

Please return Items for refund in perfect condition and in their original packaging to protect from damage.

The carriage to return or exchange an item is the responsibility of the customer but we will despatch any replacement without a carriage charge. Errors originating with the Empty Box Company shall be rectified by the company.