Returns

Any damage or errors must be reported within 24 hours of receipt of parcel.

Returns or exchanges are accepted within 14 days of receipt. Please notify us of your decision within 48 hours. Returns are not accepted on personalized items or special request boxes unless they are faulty. Carriage charges are non-refundable.

Please return Items for refund in perfect condition and in their original packaging to protect from damage.

The carriage to return or exchange an item is the responsibility of the customer but we will despatch any replacement without a carriage charge. Errors originating with the Empty Box Company shall be rectified by the company.

Latest Reviews

I had three Bespoke Hat Boxes made for me all those years ago (1993) in my left over French wall paper I had in my London bathroom. It was a very grand bathroom. I've moved since, always with these boxes. To the Cotswolds, to Saint Remy de Provence, and now to Naples, Florida. They are going to be someone's long after I am gone. Much adored, thank you! My boxes are beautiful, I'm so glad I found you all those years ago. I just discovered too your splendid YouTube channel. Thank you for opening new doors!

Just wanted to say thank you so much for my daughter's wedding travel box. Absolutely exquisite! The quality and heart pattern of the box is perfect for any bride to accompany her wedding dress abroad. Such a special time for any lady! The calligraphy as well is impeccable! Thank you again to you and your team for helping us make such an important personal occasion stress free.

I have recently received my order from you, and would just like to thank you all so much for my wedding dress box. It was a surprise to see such a wonderful designed box, which had a lot of storage space. I have searched high and low for a large box and have only been successful with yourself.

Very rarely in this busy world we lead do I feel strongly enough to put “pen to paper” however having taken delivery of my wedding dress travel box this morning I feel compelled to write to you! I must admit that initially, I hesitated about placing an order for what seemed effectively like just an empty box. Well, I stand corrected! The box is absolutely stunning and of amazing quality – I simply had to express my thanks for supplying such a beautiful product. Rest assured it will be displayed with pride on top of my wardrobe.

Wow! What a beautiful box for my wedding dress. It was so sad to pack my dress away, but your box was just perfect. My Mum thought I was ordering just an ordinary plain box! No way! Thank you so much.